Privacy Policy

Last Updated: September 11, 2026

CloudForge Inc. ("CloudForge," "we," "our," or "us") values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, use our products or services, or otherwise interact with us.

By accessing or using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

a. Information You Provide Directly

• Name
• Company name
• Job title
• Email address
• Phone number
• Any information you submit through forms, demo requests, emails, or other communications

b. Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device identifiers
• Pages visited and time spent
• Referring URLs
• Cookies and similar tracking technologies

c. Information from Third Parties

We may receive information from third-party sources such as:

• Marketing and sales platforms
• Analytics providers
• Business intelligence and data enrichment services
• Publicly available sources

2. How We Use Information

We use collected information to:

• Provide, operate, and improve our products and services
• Respond to inquiries and provide customer support
• Communicate with you about products, services, updates, and events
• Conduct sales, marketing, and business development activities
• Analyze usage trends and optimize performance
• Maintain security, prevent fraud, and enforce our terms
• Comply with legal and regulatory obligations

3. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enable core website functionality
• Analyze website usage and performance
• Support marketing, advertising, and attribution efforts

You can control or disable cookies through your browser settings. Disabling cookies may limit certain website functionality.

4. The CloudForge Mobile App

The CloudForge mobile app for iOS collects the following in addition to the information described above.

a. Product Analytics

We use Google Analytics for Firebase to understand which features of the app are used, so that we can decide what to improve. These reports record:

• Which screens and actions are used, and how often
• Identifiers our own systems generate for the records an action applied to, such as a company, contact, task, site visit, or search
• Your user identifier and your account identifier
• The app version, build, and which environment it connects to

Event names and values come from a fixed vocabulary defined in the app. Text you type, such as notes, company and contact names, addresses, and email content, is never sent to analytics. The app does not collect the device advertising identifier (IDFA) and contains no advertising or ad attribution software.

b. Crash and Error Reporting

We use a third-party crash and error reporting provider to receive diagnostic reports when the app crashes or when an operation fails in a way that shows you an error. These reports include the device model, operating system version, app version, and the technical details of the failure.

• Reports identify you only by your user identifier and account identifier, never by name or email address, and that identification is removed when you sign out
• Human-readable text in a report is scanned on the device and email addresses and phone numbers are removed before the report is sent
• We do not enable that provider's performance or session tracing

c. Push Notifications

If you allow notifications, we register a token issued by our push notification provider for that installation of the app, together with an identifier for the device, so that we can deliver notifications, retire a token that has been replaced, and keep your per-device preferences. Notifications are optional and declining them does not affect any other part of the app.

d. Location

If you allow it, the app uses your device location to find companies near you, to give directions to a site visit, and to recenter the map on your position.

• Location is requested only for use while the app is open. The app does not request or use background location
• Your coordinates are used to carry out the search you asked for and are not stored on our servers or saved to your profile
• Location is optional. If you decline, every screen continues to work and only searching by distance from your current position is unavailable

e. Information the App Does Not Collect

• The app never requests access to your device contacts or address book
• The app does not access your photos, microphone, camera, calendar, or health data
• The app contains no advertising software and does not track you across other companies' apps or websites

f. Your Choices in the App

Location access and notifications can be granted or withdrawn at any time in the iOS Settings app under CloudForge. Analytics and crash reporting support the operation of the service and are described here so that you know what they record.

5. How We Share Information

We do not sell personal information.

We may share information with:

• Service providers and vendors that support our operations (including hosting, analytics, CRM, and marketing tools)
• Professional advisors such as legal, accounting, and security firms
• Business partners in connection with joint offerings or integrations
• Government authorities or other parties when required by law or to protect our rights

In the event of a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Data Security

We implement reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, disclosure, alteration, or destruction. However, no system can be guaranteed to be completely secure. Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. Personal phone numbers shared on cloudforgesoftware.com will not be shared with other companies.

8. Your Rights and Choices

Depending on your location, you may have rights to:

• Access the personal information we maintain about you
• Request correction or deletion of your information
• Opt out of certain communications or data uses

You may opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.

9. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). CloudForge Inc. does not sell personal information as defined under these laws.

10. International Users

CloudForge Inc. is based in the United States. If you access our website from outside the United States, you acknowledge that your information may be transferred to, processed, and stored in the United States or other jurisdictions.

11. Children's Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of the website or services after changes are posted constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

CloudForge Inc.

Email: hello@cloudforgesoftware.com

Website: https://www.cloudforgesoftware.com